Returns Policy
At Peonies & Cream, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Returns:You have 30 days from the date of purchase to return an item.To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.Please provide a receipt or proof of purchase with your return.
Non-Returnable Items:Gift cardsIntimate apparel (for hygiene reasons)Sale items (unless damaged or defective)
Process:Contact our customer service team at info@peoniesandcream.co.uk to initiate a return. Please include your order number and reason for return.Once your return is approved, we will provide you with a return shipping label and instructions on how to send your item back.Pack the item securely in its original packaging and include all paperwork, parts, and accessories.Affix the shipping label to the package and drop it off at your nearest shipping facility.
Refunds:Once we receive your returned item, we will inspect it and notify you of the status of your refund.If your return is approved, we will process a refund to your original method of payment within 7-10 business days.Please note that shipping costs are non-refundable.
Exchanges:If you need to exchange an item for a different size or colour, please contact us at info@peoniesandcream.co.uk. We will guide you through the process to ensure you receive the correct item.
Damaged or Defective Items:If you receive a damaged or defective item, please contact us immediately at info@peoniesandcream.co.uk with your order number and a photo of the damage. We will work with you to resolve the issue promptly.
Contact Us:If you have any questions about our returns policy, please contact us at:
Peonies & Cream Customer Service
Email: info@peoniesandcream.co.uk
Address: Horton House, Exchange Flags, Liverpool L2 3PFThank you for shopping with Peonies & Cream.
We appreciate your business and are committed to providing you with the best customer experience.
Returns:You have 30 days from the date of purchase to return an item.To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.Please provide a receipt or proof of purchase with your return.
Non-Returnable Items:Gift cardsIntimate apparel (for hygiene reasons)Sale items (unless damaged or defective)
Process:Contact our customer service team at info@peoniesandcream.co.uk to initiate a return. Please include your order number and reason for return.Once your return is approved, we will provide you with a return shipping label and instructions on how to send your item back.Pack the item securely in its original packaging and include all paperwork, parts, and accessories.Affix the shipping label to the package and drop it off at your nearest shipping facility.
Refunds:Once we receive your returned item, we will inspect it and notify you of the status of your refund.If your return is approved, we will process a refund to your original method of payment within 7-10 business days.Please note that shipping costs are non-refundable.
Exchanges:If you need to exchange an item for a different size or colour, please contact us at info@peoniesandcream.co.uk. We will guide you through the process to ensure you receive the correct item.
Damaged or Defective Items:If you receive a damaged or defective item, please contact us immediately at info@peoniesandcream.co.uk with your order number and a photo of the damage. We will work with you to resolve the issue promptly.
Contact Us:If you have any questions about our returns policy, please contact us at:
Peonies & Cream Customer Service
Email: info@peoniesandcream.co.uk
Address: Horton House, Exchange Flags, Liverpool L2 3PFThank you for shopping with Peonies & Cream.
We appreciate your business and are committed to providing you with the best customer experience.
